You can return or exchange your item within 14 days of receipt, providing they are in the original resalable condition.
We are not able to accept returned items that have had tags or stickers removed.
We are not able to accept returned items that appear to have been worn, washed, or are not in the original condition.
Shipping charges are non-refundable. Return shipping costs will be the responsibility of the customer.
All returned items are thoroughly checked before a refund or exchanged is authorised.
To return or exchange an item please email info@CrepLDN.com for the necessary instructions.
Return Terms and Guidelines
- All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
- All Items must be in the original and resalable condition.
- We are not responsible for the return shipping costs of the items.
- All returned items must well be packaged to avoid damage.
- When returning footwear, the box must be adequately protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
- Please ensure all return packages are sent with a trackable service.
- We cannot take responsibility for items damaged or lost in the return transit.
- When returning an item from outside the UK, please clearly mark the package and customs form 'RETURNED GOODS' to avoid any customs charges. CREP LDN is not responsible for any return customs charges incurred.